Refund policy

Return & Refund Policy

At Nivaan, we aim to provide accurate product information and quality products to our customers.

1. General Return Policy

We do not accept returns or refunds for change of mind, personal preference, incorrect product selection, or simply because the customer no longer wants the product.

Please carefully review the product description, specifications, size, colour and other details before placing your order.

2. Damaged, Defective or Incorrect Products

If you receive a product that is:

  • Damaged during delivery
  • Defective or unusable
  • Significantly different from the product description
  • The wrong product or wrong variant
  • Missing essential parts or accessories

please contact us as soon as possible after delivery.

We may request clear photographs or videos of the product, packaging and shipping label to verify the issue.

If the issue is verified, we may provide an appropriate remedy, which may include a replacement or refund, depending on the product and circumstances.

3. Delivery Issues

If an order is delivered with visible damage, please take photographs of the package and product before using the product and contact us promptly.

If an order is not delivered, is materially delayed beyond the stated delivery period, or is otherwise affected by a delivery issue, please contact us so that we can investigate the matter with the delivery/fulfilment partner and provide an appropriate resolution where applicable.

4. Non-Returnable Situations

Except where required by applicable law, we do not accept returns for:

  • Change of mind
  • Personal preference
  • Incorrect size or variant selected by the customer
  • Products that have been used, damaged or altered after delivery by the customer
  • Normal wear and tear
  • Minor differences that do not materially affect the product’s functionality or description

5. Refunds

Where a refund is approved, the refund will normally be processed to the original payment method used for the order, where technically possible.

For Cash on Delivery orders, we may request the customer’s bank/UPI details where necessary to process an approved refund.

The time taken for the refund to appear in the customer’s account may depend on the payment provider or bank.

6. How to Contact Us

For return, replacement or refund-related issues, contact us at:

Email: trendycart1833@gmail.com

Please include your order number and a description of the issue. Photographs or videos may be requested where necessary.

Nivaan reserves the right to investigate each request and determine the appropriate resolution in accordance with applicable law and this policy.